Job description
System administration is performed by our IT specialists. Their task is to ensure the security of all computer systems and services. A system administrator is a person responsible for managing and maintaining your computer systems and networks for or within your organisation. Administrators are typically responsible for installing, supporting and maintaining servers on your computer systems, as well as planning for and responding to outages and other problems. Other duties may include project management, supervising and training users and helping to resolve issues in the day-to-day work of users. This is done in order to ensure the maximum reliability of the available critical systems to the general user who implements the processes in their organisation.
Duties
Duties and responsibilities of a system administrator typically include:
- System check (servers, workstations, network) through server logs.
- Data backup.
- Operating system updates and configuration changes.
- Installation and configuration of new hardware.
- Adding, deleting, creating, modifying user accounts and resetting passwords.
- Answering technical questions.
- System performance setting.
- Maintaining the network in working order.
- Introduction of new technologies.
List of tasks
- Installation of user software
- Hardware setup
- Deployment of business software
- System analysis for viruses with licensed antivirus software
- Analysis and resolution of network connectivity issues
- If necessary, connecting workstations to the company domain
- Installing anti-virus software on workstations and servers
- Setting up an updated anti-virus software
Technical support in the field
We provide our customers with 24/7 technical support (hands&eyes) at their locations, where our highly educated and experienced technicians find a solution for every problem. On site we install hardware, perform various tests, install software, uninstall hardware and pack&ship the equipment to the requested address if needed.
Managed CPE
An optional value-added service that integrates the customer’s CPE management into the offered MSP service. Via the Managed CPE service, an Akton technician installs, configures, manages, monitors and provides remote and onsite technical support services for the CPE.
Depending on the specific MSP Service and customer requirements, an Akton technician speaks to the customer and advises on the best router solution.
Information society services
New services on the market have shown a strong market growth in recent years. These involve forwarding messages between applications. Akton provides connectivity using the application programming interface (API), which is most suitable for use by both, large and small business users.
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